Testimonials

I had tried caulking my bathtub several times, and I even hired a plumber to do the job. Neither the plumber nor I could get the caulk to stick, and after a month or two of a fairly useless bathtub, I was getting desperate for a solution. Sir Grout came in and suggested that maybe the caulk wasn't sticking because water was getting in through the grout. So, they fixed the grout and the caulk. They were prompt and professional, squeezing me into their schedule without much notice, which I greatly appreciated after trying to fix the problem myself for so long. It's over a month later now and the caulk hasn't come loose and still looks great. Thanks!

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I had a great experience with Sir Grout also. We recently moved into a home with original 1950's tile in the bathrooms, and the grout was grungy to say the least. Chris the owner came out for an estimate, and gave me very realistic expectations for what could and could not be fixed. The two technicians that came on the day of service were very polite and hard-working, and when I pointed out a few spots that needed more work, they were more than happy to oblige.
We're not planning to keep this tile for forever, but for a couple thousand bucks, the work they did has made a huge difference in our happiness at home for the next several years. I also really appreciated the follow-up email that Chris sent afterwards to be sure that we were pleased with the work. It has been a long time since I've experienced such professional customer service.

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Chris very honestly told my husband that because of the method used to seal our tile and grout there was nothing he could do. He did give us the name and contact information of colleague who he thought might have more information on our problem. My husband was very impressed with Chris's professionalism and follow up email. Highly recommend him!

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The floor came out great. Chris was excellent very professional and went above and beyond to answer my questions and caulk around the cabinets to fill in the gaps. Thrilled with the outcome and will being calling you in the spring to do my master bathroom. I would highly recommend your company and look forward to working with you in the future.

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Excellent, they were prompt, courteous and detail oriented. The floors look brand new.

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We are thrilled with the results, Chris did a fantastic job. He was very polite and professional.

The pictures really tell the story, and I will be certain to sing your praises to my neighbors and friends. It was a pleasure doing business with you.

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After reading Angie's List reviews of Sir Grout and calling for an appointment, Chris (owner) came to our home to review the work we wanted done. He immediately followed up with very specific estimates for each room and each procedure in a proposed scope of services. He was very direct about the outcomes he believed he could provide, not trying to sell us something that he couldn't do well. For the "worst" of my bathroom floors he told me that he couldn't really change the appearance of the tile because it wouldn't hold a new application of grout for any length of time, but did indicate that he could definitely clean it up and re-grout in some limited places where the grout would adhere. In fact, that's what happened and it looks a whole lot better. For the other two bathrooms he said he could re-grout that particular tile, along with cleaning it up. For the kitchen - more recent tiles - he said there would be no problem to clean and re-grout. On the day of the scheduled service, his two technicians arrived promptly. They were courteous, professional and hard-working. With the exception of a brief lunch break, they never stopped working. When they started the re-grout on the first of the two bathroom floors that Chris believed could hold the grout, they told me that in fact this wouldn't work because of the nature of the tile. They called Chris ,who was not on site, to request that he come to our house and discuss their observation and make a final determination. Chris came and confirmed they were correct. They said they could still clean and seal the floors and it would make some difference, just not as dramatic as I had hoped. I appreciated their honesty and I agreed that I wanted to go ahead and do the more limited work. They adjusted the price from the original estimate to my satisfaction. Having such a specific contract with prices for each task to be completed made it easy for me to understand how they determined the price reduction. Because of the age and condition of the bathroom tiles, the kitchen floor turned out to be the only room that Sir Grout was able to do everything I wanted - and it came out great. The quality of work performed and the work ethic of Chris and his employees was impressive. I would definitely use this company again and recommend them to others.

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Thanks for your note, Chris. Your staff was great. As I told them, they both exhibited an excellent work ethic. They were professional and clearly knew their business. They worked non-stop thru the day. You must be proud of them. Each of the rooms they tackled is as clean as possible, given their ridiculous old age. I appreciated the tips for maintenance, too. I would happily recommend Sir Grout to others and I will be sure to weigh in on Angie's List later this weekend. Thank you also for adjusting the price when it turned out it wouldn't work to use the colored grout seal in the two bathrooms. All the best.

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Thanks, Chris. Your team did a great job, were courteous and clean.

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I would give a million stars to Chris the owner and Chris, the miracle worker bee, if I could. They were both professional and hard working gentlemen that far exceeded my dreams. My stand alone shower had been leaking for years. No one could permanently fix it until Sir Grout. First of all, out of the several grout companies I called or emailed, Chris,the owner, was the only person who got back to me at all and did so immediately. He also was able to come over and give me a quote right then, which fit perfectly with my budget. What a huge surprise - no "sticker shock"! It gets better and better. I was able to make an appointment to get the work done in about a month. I was contacted by email and phone before hand to reaffirm the appointment. Chris, the worker bee, called me to say he was stuck in traffic and apologized for possibly being late even though he arrived exactly on time. Wait, wait it still gets better! Chris went right to work removing 20 years of built up mold and painstakingly removed all the grout that was loose. Then he steam cleaned and bleached everything. Next came the regrouting and sealing with a protective mold resistance coating. My shower looked brand new and smelled fresher than new fallen rain. It took him over 7 hours to do this. He took about 2 five minute breaks and I couldn't even persuade him to take a bottle of water from me. Wait, wait, wait - it gets better still - the finale - he cleaned up and left everything spotless. I swooned with delight. This was my dream transaction - to be treated from beginning to end as a respected, valued customer. A rare business model these days. Chris, the owner, put frosting on the cake by emailing me after the job was done to make sure that all was completed to my satisfaction. They care, they REALLY care!

I love you, guys!,

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